Accessibility (ADA) Policy

This policy explains how Botanical Oils supports accessible use of our website and digital content by people with disabilities.

As a brand focused on oils for the body, skin, hair, wellness, and the home, we aim to make every part of the experience—from product information and ingredient details to usage guides and educational articles—usable by the widest possible audience. We continue to refine our site to reduce barriers and follow established accessibility standards.

Our Commitment

Our goal is an inclusive website that works well for users with diverse abilities and technologies. Accessibility considerations are part of our design, content, and development practices, and we strive to align with recognized guidelines while improving over time.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) set recommendations to make web content more accessible. WCAG includes three conformance levels: A, AA, and AAA.

Botanical Oils is partially conformant with WCAG 2.1 Level AA. Partial conformance means some content may not fully meet all criteria. We track reported issues, prioritize fixes, and work toward increased conformance as our site evolves.

Measures to Support Accessibility

Botanical Oils takes the following steps to support accessibility:

  • Accessibility integrated into workflows: We consider accessibility from planning through release, including alt text for imagery (e.g., product photos and ingredient charts), captions or transcripts where applicable, and keyboard-friendly components.
  • Quality assurance and testing: We use a mix of automated checks and manual reviews, including keyboard-only navigation and screen reader spot tests, to identify and remediate barriers.
  • Ongoing training: Our editors, designers, and developers receive continuing guidance on producing accessible content and code.
  • Dedicated responsibility: An internal lead/team oversees accessibility initiatives, monitors feedback, and prioritizes improvements.

Technical Specifications

The accessibility of the Botanical Oils website relies on the following technologies working with your browser and any assistive tools you use:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are essential for conformance with the accessibility standards we reference.

Compatibility with Browsers and Assistive Technology

The site is built to work with common assistive technologies and user preferences, including:

  • Screen readers (such as JAWS, NVDA, and VoiceOver)
  • Screen magnifiers
  • Voice recognition/input software
  • Keyboard-only navigation

We aim for compatibility with current and recent versions of major browsers, including Chrome, Firefox, Safari, and Edge.

Limitations and Alternatives

While we work hard to ensure accessibility across Botanical Oils, some limitations may occur. If you encounter a barrier, please contact us. Examples of known limitations and our approach are below:

  • Third-party content and tools: Some embedded elements (e.g., videos, maps, social feeds, shoppable tools, or payment widgets) are provided by external vendors. We do not control their code but will advocate for accessible solutions and, where feasible, offer alternatives such as captions, transcripts, or descriptive summaries.
  • Archived or legacy documents: Older PDFs or scanned materials, such as historical product literature or labels, may not be fully tagged for accessibility. We are working to remediate these and can provide accessible alternatives upon request.
  • Continuous improvement: Accessibility is an ongoing effort. If you have difficulty using any part of the Botanical Oils website, please contact us so we can assist and address the issue.

Feedback

Your feedback helps us improve. If you encounter accessibility challenges or have suggestions, please let us know. We review submissions and respond as promptly as we can.

When contacting us, please share details such as the page URL, a description of the problem, any assistive technology in use, and your browser and device. This information helps us diagnose and fix issues more quickly.

Formal Complaints

We aim to resolve accessibility concerns respectfully and in good faith. If our response does not address your concern, you may pursue remedies available under the Americans with Disabilities Act or other applicable laws. We are committed to working with you to reach a fair resolution.

Assessment Approach

Botanical Oils assesses accessibility using the following approaches:

  • Self-evaluation and ongoing internal monitoring.
  • Automated scanning combined with manual testing by trained team members.