Privacy Policy

This Privacy Policy explains how Botanical Oils (“we,” “us,” or “our”) collects, uses, stores, shares, and safeguards information about you when you visit https://botanicaloils.org (the “Site”). It also outlines the choices and rights you may have regarding your information.

By accessing or using the Site, you agree to the practices described here. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information in order to operate our Site, offer products and guidance related to oils for body, skin, hair, wellness, and home, and provide customer support. The information we collect includes:

A. Personal Information
Personal Information is information that identifies you or can be linked to you. We collect it when you voluntarily provide it, such as when you place an order, submit a form, create an account, or participate in community features. This may include:

  • Contact Data: Your name, postal address, phone number, and similar contact details when you request information or support, subscribe to updates, or complete a purchase.
  • Account Data: Username, password, and profile details if you register an account on the Site.
  • Communication Data: The content of your messages and any information you provide when you reach out to us, including product questions or requests about essential and carrier oils, blends, and home use.
  • Transaction and Billing Data: Order details, billing address, shipping address, and limited payment information required to complete purchases. Payments are processed by third-party processors; we do not store full credit card numbers on our servers.
  • User Contributions: Information you choose to post in public areas of the Site, such as product reviews, ratings, photographs, or comments.

B. Non-Personal Information
We also collect information that does not, on its own, identify you. This is gathered automatically as you browse the Site and may include:

  • Usage Data: Pages viewed, links clicked, time spent on pages, referring/exit pages, approximate location (e.g., city/country), and similar analytics that help us understand interest in topics such as hair oils, skin care oils, and home fragrance.
  • Device and Technical Data: IP address, browser type, operating system, device identifiers, and network information used to maintain Site security and performance.

C. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, measure performance, and support interest-based advertising.

  • Cookies: Small files placed on your device. You can set your browser to block or alert you about cookies, but some parts of the Site may not function properly without them.
  • How We Use Cookies:
    • To remember your preferences (e.g., cart and browsing settings).
    • To understand Site traffic and interactions so we can improve content about body, skin, hair, wellness, and home oils.
    • To support marketing and retargeting in accordance with applicable law and your choices.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Site: Deliver pages, features, and community tools; process account functions; and enable interactive elements.
  • Process orders and fulfill services: Manage purchases, shipping, returns, and payments for oils and related products.
  • Communicate with you: Send service messages (e.g., order updates, account notices, security alerts) and respond to your inquiries.
  • Marketing and promotions: If you opt in, send product recommendations, educational content, and offers related to body, skin, hair, wellness, and home oils. You can opt out at any time.
  • Personalize your experience: Tailor content and recommendations based on your interactions with the Site.
  • Improve the Site and our products: Analyze trends and usage to enhance our content, formulations, and customer support.
  • Safety, fraud prevention, and legal compliance: Protect our users, our business, and the public; maintain the security and integrity of the Site; and comply with applicable laws.

3. Legal Basis for Processing (For EEA and UK Users)

Where applicable, we process Personal Information under the following legal bases:

  • Contract: To perform a contract with you, such as fulfilling an order.
  • Legitimate interests: To operate, secure, and improve our Site and services; to conduct marketing within the limits of the law; and to prevent fraud, without overriding your rights and freedoms.
  • Consent: When you have given clear permission (e.g., for certain marketing or cookies). You may withdraw consent at any time.
  • Legal obligations: To comply with applicable laws and regulatory requirements.

4. How We Share Your Information

We disclose information only as needed for legitimate purposes, including:

  • Service providers: Vendors who support Site hosting, payment processing, order fulfillment, analytics, customer support, and marketing tools. They are required to protect your information and use it only as instructed by us.
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • Legal and safety: When required by law or to protect the rights, property, or safety of our users, our business, or others.
  • With your direction or consent: When you ask us to share or otherwise consent to a disclosure.

We do not sell, trade, or rent your Personal Information to third parties for their direct marketing purposes.

5. Advertising

We may work with advertising and analytics partners that use cookies or similar technologies to deliver and measure ads based on your interests. You can limit interest-based advertising by adjusting your browser or device settings to restrict ad tracking and by managing cookie preferences. Disabling these technologies may affect your experience on the Site.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect Personal Information against accidental loss and unauthorized access, use, alteration, or disclosure. No online system is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to protect your account credentials.

7. Data Retention

We retain Personal Information only as long as necessary to provide the Site, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. We consider the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, and applicable legal requirements when determining retention periods.

8. Your Data Protection Rights

Depending on your location, you may have rights such as access, rectification, deletion, restriction, objection (including to direct marketing), portability, and the ability to withdraw consent where processing is based on consent. These rights may be subject to limitations under applicable law.

To exercise your rights or make a privacy request, please contact us through our contact page at https://botanicaloils.org/contact-us/. We may need to verify your identity before acting on your request and will respond within a reasonable timeframe consistent with applicable law. You may also have the right to lodge a complaint with your local data protection authority.

9. International Transfers

Your information may be processed and stored in countries other than your own. When we transfer Personal Information across borders, we take steps intended to ensure an appropriate level of protection consistent with this Privacy Policy and applicable data protection laws.

10. “Do Not Track” Signals

The Site does not currently respond to browser-initiated Do Not Track (DNT) signals. You can manage cookies and similar technologies through your browser or device settings.

11. Children’s Privacy

The Site is not directed to individuals under 16 years of age, and we do not knowingly collect Personal Information from children under 16. If you believe a child has provided us with Personal Information, please contact us at https://botanicaloils.org/contact-us/, and we will take appropriate steps to remove the information.

12. Third-Party Links

The Site may contain links to websites or services not operated by Botanical Oils. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, we will post the revised version on this page. Your continued use of the Site after changes are posted signifies your acceptance of the updated policy.